UC Challenges and Communication Breakdowns in the Scrum Process Case Study

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Read the Case “Introducing Scrum at P2P – PART A & PART B” at the end of the chapter 16 and response to the following questions:

Kendra Hua had worked for six years as a software engineer in the IT department at Point 2 Point (P2P), a large freight moving company. She liked her job and the people she worked with. While she did some maintenance work, she worked primarily on projects, usually full time. Her work covered a wide range of projects including system upgrades, inventory control, GPS tracking, billing, and customer databases. These projects were typically able to meet project requirements but were consistently late. Within the IT department it was common practice for a betting pool to emerge regarding completion dates. The rule of thumb was to take the original schedule and multiply it by 1.5 and start guessing from then on.

(Rest of case not shown due to length.)

PART A

1. How well is Scrum working?
2. What are the issues confronting the Big Foot project?
3. Assume you are Kendra. What would you want to say at the retrospective? How would you say it?
4. What improvements or changes need to be made?

PART B

1. How would you assess P2P’s effort at introducing Scrum
2. What challenges does an organization face when adopting an Agile approach like Scrum?
3. What could P2P have done to enhance success?