MKT 500 Week 3 Discussion – Unhappy Customers
Description https://www.linkedin.com/learning/marketing-foundations-influencer-marketing-2016/unhappy-customers?u=57878161 Did United Airlines do anything wrong? Was the customer’s reaction justified? Provide a rationale for your answer. Imagine a similar scenario that would apply to your hypothetical company. Describe a potential social media complaint (including the platform) and how your company might respond. How would you maximize customer satisfaction and positively impact your…