information technology in business , computer science homework help

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Caterpillar is the world’s leading maker of earth- moving machinery
and supplier of agricultural equipment. The software for its Dealer
Business System (DBS), which it licenses to its dealers to help them run
their businesses, is becoming outdated. Senior management wants its
dealers to use a hosted version of the software supported by Accenture
Consultants so Caterpillar can concentrate on its core business. The
system had become a defacto standard for doing business with the
company. The majority of the 50 Cat dealers in North America use some
version of DBS, as does about half of the 200 or so Cat dealers in the
rest of the world.

Provide an outline to answer these questions:

1. Before Caterpillar turns the product over to Accenture, what factors, and issues, should it consider?

2. What concerns should Catepillar make sure are addressed by Accenture?

3. What concerns might Catepillar’s dealers have and how should they be addressed?

4. Make a recommendation to senior management about preventing
possible barriers for full implementation and acceptance of the new
system.

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