MGT530 Discussion 10
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Waiting Lines
Many businesses utilize waiting lines to manage customer service. For example, banks, amusement parks, supermarket checkouts, fast food restaurants, call centers, check-in counters at airports, emergency departments of hospitals, and so many more. In the course of your week, consider an experience you had that led to a temporary demand for service that exceeded capacity, for example, variation in service duration or arrival rates, which led to a waiting line.
Address the following requirements:
- Explain common measures of system performance and which of the common measures may be most effective for the business where you experienced a waiting line.
- Describe why that measure would be effective and develop a strategy to minimize the waiting line while minimizing cost.
- Develop a calculation to aid the business in making their operational choices.
Directions:
- Discuss the concepts, principles, and theories from your textbook. Cite your textbooks and cite any other sources if appropriate.
- Your initial post should address all components of the question with a 500 word limit.
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